Mosey Mate Support
Let's get your next walk moving.
Find answers about step permissions, delayed progress, daily goals, journeys, purchases, and privacy. If the steps below do not solve the problem, email info@ohrover.com.
Steps and permissions
My steps are not appearing. What should I check?
First confirm that your phone's health or step app has recorded steps for today. Then check that Mosey Mate has permission to read step-count data. On iPhone, review Mosey Mate's access in Apple Health. On Android, review Health Connect and physical-activity permissions. Reopen Mosey Mate after changing permission settings.
Why might my step total differ from another app?
Apps can refresh at different times or use different supported sources and deduplication rules. Confirm that both apps are reading the same device ecosystem, then allow a short time for recent steps to become available.
Does Mosey Mate track my route or GPS location?
No. Mosey Mate uses step totals; it does not collect your GPS route or continuous location history.
Do treadmill steps count?
They can count when a supported phone or connected source records them and provides them through Apple HealthKit, Health Connect, or the supported Android pedometer.
Goals, journeys, and rewards
Journey progress has not changed
Confirm that new steps have appeared in Mosey Mate and that a journey is active. Journey progress is based on eligible new step changes, so previously counted steps are not repeatedly applied. Close and reopen the app if the latest health data has not refreshed.
I reached my goal but did not see a check-in
Daily check-ins happen once per day, after 1000 steps. Make sure the app has received the latest step total.
A walking day or keepsake did not appear
A day counts toward your buddy's journal once you walk at least 1000 steps on that local date. Open the journal after syncing. Earned keepsakes are durable and are awarded once; a restart can help if the reveal was interrupted.
What happens if a streak ends?
Your world does not reset. Decorations, buddies, postcards, keepsakes, achievements, earned rewards, and completed journey progress remain. You can start building a new streak on the next eligible day.
Can I change my daily goal or buddy?
Yes. Both are meant to be personal and adjustable. Changing your goal does not remove what you have already earned, and changing buddies does not delete history: each buddy keeps their own journal, memories, and keepsakes.
Purchases and Mosey Mate Pro
Who processes my payment?
Purchases are processed by the Apple App Store or Google Play. Mosey Mate does not receive or store your payment-card details.
My Pro access is missing after reinstalling or changing devices.
Go to Settings, and tap the app's Restore Purchases button while signed into the same Apple or Google store account used for the purchase. Store processing can take a moment. If access still does not return, include the platform and purchase date in a support email, but do not send full payment credentials.
How do I manage or cancel a subscription?
Manage subscriptions through your Apple App Store or Google Play account settings. Oh Rover cannot directly alter the subscription attached to your store account.
What does Pro add?
Pro includes full step history, epic Grand Journeys, journey souvenirs, 3× Step Seed earning, faster rest-day earning, and exclusive buddy treasures. Current details are shown inside the app before purchase.
What happens to Pro buddy treasures if Pro lapses?
A Pro-only treasure rests while Pro is inactive. Its claim remains associated with that buddy and it returns if Pro is active again; earned non-Pro keepsakes remain yours.
Privacy and local data
Mosey Mate works without an account. Step history, journal entries, buddy progress, and your places are stored locally on your device and are not uploaded to an Oh Rover user-data server. Deleting the app or local app data may therefore remove progress that Oh Rover cannot recover.
Read the Privacy Policy for the complete explanation of health permissions, local storage, purchases, and RevenueCat. The Terms and Conditions cover use of the app and subscription terms.
Still need help?
Email info@ohrover.com for product support. For a privacy-specific request, email privacy@ohrover.com.